Terms and Conditions

Designs

Our designs are based on our own creations, current trends (in colours, fonts, and layouts) and the requirements of our clients. We take great effort in designing products that are unique to our business and our clients, but we do acknowledge that given the nature of our industry and that we are here to service client needs (and desires) first, inspiration may be sought from other vendors in the space.

Unless otherwise agreed, we remain the owner of the design and do reserve the right to reproduce the designs as samples of our work if needed. However, we will only do this with the consent of our clients first and foremost.

We strongly recommend purchasing one of our sample packs in order to see first hand the colour and texture of the cardstock; colours can vary between what you see on a computer and the finished products due to the difference in screen resolutions and brightness. If you are uncertain of a colour, we are more than happy to provide photos of our paper samples on daylight in order to give you a second perspective.

Design Changes

As part of the design process, our clients are entitled to unlimited changes however once the final design has been signed of and sent to our printery, changes cannot be made.

Final sign off is when the client, via email, advises that they are happy with the final design and are ready to print.

Please note it is the responsibility of the client to ensure that all wording (event details, guest names and addresses) and design elements are as per their specifications / grammatically correct and we strongly encourage clients to have several people look over the final design to ensure any errors are missed.  We will not be held responsible for errors found after final printing approval has been given. 

Design Details

Please ensure that when you are working with our team, you provide clear and concise information when it comes to the wording on your invitation. Our team are not copy writers and therefore it is the responsibility of the clients to ensure that all information provided to our team is 100% correct as we are not liable for the wording that goes into a design. We also ask that information is provided in a Word Document or Email: please do not ask our team to download information from wedding websites as this may slow down the design process and creates a margin of error. 

Turnaround Time

Please allow approximately 3-4 weeks (4-5 weeks for custom designs) for your stationery to be designed, printed and delivered. Should you require your stationery in a shorter timeframe, please contact us directly to discuss your options and for a custom quote for quick turn around times.

During peak wedding season (January/February/March and September to November) please allow an extra 5 business days for your order to process: whilst we, and our printers, will do our best to meet normal delivery times, the increased demand for services during this time can sometimes mean that there is a delay in processing of orders whilst we attend to the needs of all our clients. We thank you in advance for your understanding. 

For our specialty printing services, please allow 2-3 weeks for your stationery design to be printed and delivered to you. 

Website Designs 

We are are fortunate to be able to offer website design services as part of our services offering; in quoting for this service offering, you will be provided with our design and technical services to not only craft your website but also ensure it is operational on the world wide web. Our fee does not include any third party fees such as hosting fees or domain name subscription fees.

Quotes & Payment

All jobs are quoted on an individual basis and are unique to the clients needs alone; quotes are valid for 7 days from the date of quotation; if a quote expires it will need to be requoted with our printery before final invoicing can occur.

Design and production will not commence until payment had been received (either in full or a minimum of 25% deposit, depending on payment arrangements); we accept payment via bank transfer, Stripe, via our online store or through our extended payment plan options. Our payment details are available on the issuing invoice.

Payment is expected within 7 days; all quotes are in provided in Australian Dollars.

Social Media

Unless otherwise agreed, we reserve the right to showcase our designs on social media on the provision core client information is concealed; client privacy of information if of the upmost importance and we will not share imagery that feature guest names or event information without prior consent.

Delivery

We send all parcels with tracking, via Australia Post. All parcels are sent as Parcel Post. 

Standard Delivery: please allow 3 – 5 business days for delivery to major metropolitan areas (e.g. capital cities & surrounding suburbs) and 3 – 10 business days for delivery to regional areas (including WA and NT). 

As a guide, we are based in regional Victoria; information on Australia Post's delivery times can be found here.

Express Delivery: orders are typically delivered with 2 days of dispatch from our studio in regional Victoria.

Please note that we are not responsible for delivery delays once your parcel has been passed into the hands of Australia Post. If ordering an item as a gift for a specific purpose / date, we strongly recommend ordering 2-3 weeks in advance to allow for any delivery delays.