terms and conditions
At Event Wanderer Co., we believe every celebration deserves stationery that’s as bold and unique as your story. We’re committed to delivering a seamless, transparent experience from your first enquiry to the moment your stationery arrives in your hands. Here’s everything you need to know about working with us.
Design Ownership & Creative Process
Every design is crafted with care, inspired by your vision and the latest trends in wedding and event stationery. While our work is always bespoke, we retain ownership of all designs unless otherwise agreed in writing. We may showcase our creations as examples of our work, but never without your consent or in a way that reveals your private details.
Unlimited Design Changes
We offer unlimited design drafts so you can refine every detail until it feels just right. Once you’ve given final sign-off (via email), your design heads to print and no further changes can be made. Please review all details carefully—especially names, dates, and addresses. We recommend sharing your proofs with friends or family for a second set of eyes, as we aren’t responsible for errors discovered after you’ve approved for print.
Supplying Your Details
Please provide all wording and event details in a Word document or email. For accuracy and efficiency, we don’t download information from wedding websites.
Production Timelines
Delivery
We ship all parcels via Australia Post with full tracking and insurance. Standard delivery is 3–5 business days to metro areas and 3–10 days to regional locations (including WA and NT). Express delivery is typically within 2 days of dispatch from our regional Victoria studio.
Once your parcel is with Australia Post, delivery times are out of our hands. If you need your order by a specific date, we recommend ordering 2–3 weeks in advance.
Returns & Refunds
We’re committed to quality and want you to love your stationery. Here’s how our return process works:
30-Day Return Policy
To start a return, email us at hello@eventwandererco.com.au. Returns must be sent to: 7 Champ Elysees Esplanade, Coronet Bay, VIC 3984.
If your return is accepted, we’ll provide a return shipping label and instructions. Please don’t send items back without contacting us first, as they won’t be accepted.
Questions? Reach out any time at hello@eventwandererco.com.au.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If anything’s damaged, defective, or not what you ordered, contact us immediately so we can make it right.
Items Not Eligible for Return
Some items can’t be returned:
Exchanges
If you need something different, the fastest option is to return your item (if eligible) and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll confirm if your refund is approved. If so, we’ll process your refund to your original payment method within 10 business days. Bank processing times may vary. If you haven’t received your refund after 15 business days, please contact us.
Quotes, Payment & Pricing
Every project is quoted individually to reflect your unique needs. Quotes are valid for 7 days and may need to be requoted if expired. Design and production begin only after payment is received (either in full or a minimum 50% deposit). Payment is due within 7 days of invoice and can be made by bank transfer, Stripe, our online store, or an approved payment plan. All prices are in Australian Dollars.
Social Media & Privacy
We love sharing our work, but your privacy is paramount. We’ll never share images that reveal guest names or event details without your consent. If you’d prefer we don’t share your stationery, just let us know.
Sample Packs
We recommend ordering a sample pack to see colours and textures in person. Colours may appear differently on screens due to varying resolutions and brightness. If you’re unsure about a shade, we’re happy to send daylight photos of our paper stocks.
Australia Post Stamp Requirements for Invitations
Postage requirements for wedding invitations can vary based on size, weight, and thickness. We strongly recommend checking with Australia Post before mailing your invitations to ensure you have the correct stamps and postage. Oversized or non-standard shapes may require additional postage.
For up-to-date information and to calculate postage, visit the Australia Post website: https://auspost.com.au/sending/check-sending-guidelines
If you’d like us to weigh and check your invitations before you post, just let us know—we’re happy to help.
Website Design Services
If you engage us for website design, our fee covers design and technical setup. Third-party costs (like hosting or domain registration) are not included.
Additional Details
We are based in regional Victoria and deliver Australia-wide.
All parcels are sent with tracking and insurance.
If you have any questions about your order, our process, or our policies, please get in touch at hello@eventwandererco.com.au.
We’re here to ensure your wedding or event stationery experience is as joyful, bold, and seamless as the celebration itself. Thank you for trusting Event Wanderer Co. to be part of your special day.
Design Ownership & Creative Process
Every design is crafted with care, inspired by your vision and the latest trends in wedding and event stationery. While our work is always bespoke, we retain ownership of all designs unless otherwise agreed in writing. We may showcase our creations as examples of our work, but never without your consent or in a way that reveals your private details.
Unlimited Design Changes
We offer unlimited design drafts so you can refine every detail until it feels just right. Once you’ve given final sign-off (via email), your design heads to print and no further changes can be made. Please review all details carefully—especially names, dates, and addresses. We recommend sharing your proofs with friends or family for a second set of eyes, as we aren’t responsible for errors discovered after you’ve approved for print.
Supplying Your Details
Please provide all wording and event details in a Word document or email. For accuracy and efficiency, we don’t download information from wedding websites.
Production Timelines
- Standard Orders: Allow 3-4 weeks from design approval to delivery (4-5 weeks for fully custom designs).
- Peak Season: During January-March and September-November, please allow an extra 5 business days.
- Specialty Printing: Allow 2-3 weeks for print and delivery.
- Rush Orders: Need your stationery faster? Contact us for options and a custom quote.
Delivery
We ship all parcels via Australia Post with full tracking and insurance. Standard delivery is 3–5 business days to metro areas and 3–10 days to regional locations (including WA and NT). Express delivery is typically within 2 days of dispatch from our regional Victoria studio.
Once your parcel is with Australia Post, delivery times are out of our hands. If you need your order by a specific date, we recommend ordering 2–3 weeks in advance.
Returns & Refunds
We’re committed to quality and want you to love your stationery. Here’s how our return process works:
30-Day Return Policy
- You have 30 days from receiving your order to request a return. To be eligible:
- Your item must be unused, in original condition, with tags and packaging.
- You’ll need your receipt or proof of purchase.
To start a return, email us at hello@eventwandererco.com.au. Returns must be sent to: 7 Champ Elysees Esplanade, Coronet Bay, VIC 3984.
If your return is accepted, we’ll provide a return shipping label and instructions. Please don’t send items back without contacting us first, as they won’t be accepted.
Questions? Reach out any time at hello@eventwandererco.com.au.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If anything’s damaged, defective, or not what you ordered, contact us immediately so we can make it right.
Items Not Eligible for Return
Some items can’t be returned:
- Custom or personalised products (including all bespoke stationery)
- Perishable items (flowers, food, plants)
- Personal care goods
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Exchanges
If you need something different, the fastest option is to return your item (if eligible) and place a new order once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll confirm if your refund is approved. If so, we’ll process your refund to your original payment method within 10 business days. Bank processing times may vary. If you haven’t received your refund after 15 business days, please contact us.
Quotes, Payment & Pricing
Every project is quoted individually to reflect your unique needs. Quotes are valid for 7 days and may need to be requoted if expired. Design and production begin only after payment is received (either in full or a minimum 50% deposit). Payment is due within 7 days of invoice and can be made by bank transfer, Stripe, our online store, or an approved payment plan. All prices are in Australian Dollars.
Social Media & Privacy
We love sharing our work, but your privacy is paramount. We’ll never share images that reveal guest names or event details without your consent. If you’d prefer we don’t share your stationery, just let us know.
Sample Packs
We recommend ordering a sample pack to see colours and textures in person. Colours may appear differently on screens due to varying resolutions and brightness. If you’re unsure about a shade, we’re happy to send daylight photos of our paper stocks.
Australia Post Stamp Requirements for Invitations
Postage requirements for wedding invitations can vary based on size, weight, and thickness. We strongly recommend checking with Australia Post before mailing your invitations to ensure you have the correct stamps and postage. Oversized or non-standard shapes may require additional postage.
For up-to-date information and to calculate postage, visit the Australia Post website: https://auspost.com.au/sending/check-sending-guidelines
If you’d like us to weigh and check your invitations before you post, just let us know—we’re happy to help.
Website Design Services
If you engage us for website design, our fee covers design and technical setup. Third-party costs (like hosting or domain registration) are not included.
Additional Details
We are based in regional Victoria and deliver Australia-wide.
All parcels are sent with tracking and insurance.
If you have any questions about your order, our process, or our policies, please get in touch at hello@eventwandererco.com.au.
We’re here to ensure your wedding or event stationery experience is as joyful, bold, and seamless as the celebration itself. Thank you for trusting Event Wanderer Co. to be part of your special day.
